Welcome to Menna Store.lk! We are dedicated to providing a seamless and efficient shopping experience for our valued customers. This policy outlines our delivery and return procedures to ensure your satisfaction with our services.
1. Order Processing Time
At Menna Store.lk, we prioritize timely order processing. Most orders are processed within 1 to 2 business days from the date of purchase. During peak seasons or special promotions, order processing times may be slightly extended.
2. Delivery Methods
We offer various delivery methods to suit your needs:
|Delivery Method||Delivery Time||Charge (Rs.)|
|Standard Delivery||1-3 days||350|
3. Delivery Charges
Delivery charges are calculated based on your chosen delivery method and the total weight or size of your order. The applicable delivery charges will be displayed during the checkout process, allowing you to review the costs before completing your purchase.
4. Delivery Tracking
For your convenience, we provide a tracking number for all orders. Stay informed about the status and progress of your delivery with real-time tracking updates. Once your order is dispatched, expect an email or SMS notification with the tracking details.
5. Delivery to Remote Areas
Please note that certain remote or hard-to-reach locations may experience longer delivery times. If your delivery address falls into this category, we will notify you promptly and appreciate your understanding.
1. Eligibility for Returns
To initiate a return, ensure the following:
- The item is in its original condition and packaging.
- The item is unused and free from any signs of wear or damage.
- The return request is submitted within 14 days from the date of delivery.
Please note that some products, such as perishable goods, personalized items, and hygiene-sensitive products (e.g., cosmetics, undergarments), are non-returnable due to hygiene reasons. Additionally, items marked as “final sale” or “non-returnable” are exempt from our return policy.
2. Initiation of Return
To start a return process, please:
- Contact our customer support team within 14 days of receiving your order, either by phone or email.
- Provide your order number, the item(s) for return, and the reason for the return.
Our responsive customer support team will guide you through the return process and provide the necessary instructions.
3. Return Shipping
Unless the return is due to a product defect or an error on our part, return shipping costs will be the customer’s responsibility. For secure returns, we recommend using a trackable shipping service.
4. Refund Process
Upon receiving and inspecting the returned item, we will notify you of its status. If the return is approved, a refund will be processed to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account, depending on your payment provider’s policies.
5. Damaged or Defective Items
If you receive a damaged or defective item, contact our customer support team immediately. We will arrange for a replacement or issue a refund, including return shipping costs, for such cases.
6. Exchange Policy
Currently, we do not offer direct exchanges. Should you wish to exchange an item, follow the instructions in our Return Policy and place a new order for the desired item.
For any questions or further assistance regarding our Delivery and Return Policy, feel free to contact our dedicated customer support team. Your satisfaction is our priority, and we are here to help you.